At Illuminous Studio, we believe in transparency and trust — these policies outline how we care for your privacy, handle orders, and ensure every experience with us meets the highest standard of quality.
Illuminous Studio Return Policy
Every piece from Illuminous Studio is made to order, created just for you. We stand behind the quality of our art and guarantee that each print and card meets our standards for color, clarity, and craftsmanship.
Because each item is produced on demand, we’re unable to accept returns or exchanges. If your order arrives damaged, misprinted, or not as expected, please reach out within 14 days so we can make it right.
For any quality questions or concerns, contact us at Illuminous Studio @ gmail . com — we’re here to help.
Shipping & Processing
Each Illuminous Studio piece is printed on demand and typically ships within 3–7 business days. Delivery times vary by destination, but most orders arrive within 7–14 days.
If your order hasn’t arrived within 14 days of shipment—or if you experience any issues with tracking or delivery—please reach out to us at Illuminous Studio @ gmail . com.
We’ll gladly help confirm your order status and ensure your art reaches you as soon as possible.
Privacy & Cookie Policy
Last Updated: January 2025
At Illuminous Studio, we care deeply about your privacy and your trust in us. This policy explains what information we collect, how we use it, and the choices you have. By using IlluminousStudio.com, you agree to this Privacy & Cookie Policy.
Information We Collect
We collect limited personal information to provide you with a smooth experience:
- Information you provide: name, email, shipping and billing details when you subscribe, make a purchase, or contact us.
- Information collected automatically: non-identifiable data like IP address, browser type, and site activity to improve website performance.
- Payment information: handled securely by third-party processors (Stripe, PayPal, WooCommerce) in compliance with PCI standards. Illuminous Studio never stores full credit card numbers.
How We Use Your Information
We use your information only to:
- Process and deliver orders
- Communicate about purchases or requested services
- Improve our website and offerings
- Send occasional updates or newsletters (only with your consent)
We do not sell or rent your personal data to anyone.
Sharing Information
We may share limited data with trusted service providers (e.g., shipping partners or payment processors) to fulfill your orders or improve our website. We may also disclose information when required by law or to protect our rights.
Cookies
Like most websites, we use cookies to make your browsing experience better — for example, remembering your preferences or shopping cart items.
You can manage or disable cookies in your browser settings. Some site functions may not work properly without them.
Your Choices
You can unsubscribe from marketing emails at any time using the link in our emails.
If you’d like to review, update, or delete your personal information, email us at IlluminousStudio @ gmail . com.
Security
We use encryption (SSL/TLS) and other safeguards to keep your personal information secure. No system is perfect, but we take privacy and protection seriously.
Policy Updates
We may update this policy periodically. Changes will be reflected here with a new “Last Updated” date.
Contact
For questions or privacy requests:
Illuminous Studio
📧 IlluminousStudio @ gmail . com
🌐 IlluminousStudio.com